The Engineering Network (TEN) bvba is aware that the privacy of its customers and the protection of their personal data are important. This policy explains how we handle the personal data that we collect and how this data is processed.
1. Application area
This website (www.ten-agency.be) is managed by Proud Mary and Uruku. We believe it is important to create and maintain an environment in which our customers can be sure that their information is not misused. We are in compliance with applicable data protection regulations, such as the General Data Protection Regulation No. 2016/679 and national data protection laws. This regulation relates to the protection of your personal data and grants you rights regarding that personal data. The purpose of this policy is to indicate which personal data we collect and how your data will be used after you have used our website and to ensure that your data is handled correctly.
2. Which personal data is collected?
You do not have to provide us with personal data in order to use the bulk of our website. For the purposes set out below, TEN may collect and process the following categories of personal data::
- Name, first name, address;
- Contact details (e-mail, phone number, mobile number);
You can also provide additional / optional information when you fill out forms on our website or when we contact you (by telephone, e-mail, at trade fairs or during events).
- In addition, we can also collect and process information that we obtain through our website or via the devices you use. It can involve:
- Location data (location data collected via social media or IP addresses of your device, GPS signals sent by a mobile device);
- Information we receive from other websites, eg when you ask us to connect to your Facebook account;
- Telephone calls that can be recorded for quality assurance purposes and for training purposes;
TEN can also collect publicly accessible information to check the data that we have previously collected and to manage and expand our activities.
3. Why is this information collected?
TEN collects the aforementioned information to get an idea of your needs and provide you with a better service, and more specifically for the following purposes:
o To respond to your (online) questions about our products or services, to provide you with information about our products and to follow online offers;
o To deliver the products and services ordered by you;
o To verify your identity and financial data for the payment of our products and services;
o To improve our products and services;
o To investigate complaints about our products or services or our website;
o To comply with legal and regulatory obligations as well as compliance obligations and requirements;
o To analyze and monitor the use of accounts with the aim of preventing, investigating and / or reporting fraud, terrorism, deception, security incidents and crime to the competent authorities;
o To periodically send e-mails with offers of products and services, special offers or other information that we believe might be of interest to you;
o To contact you now and then for market research. We can contact you by e-mail or telephone;
o To process your personal data for specific purposes as stated on specific forms on our website, in written communications or via e-mail;
4. How is your personal data used and shared?
TEN can share your personal data with:
o Companies belonging to the group and / or with subsidiaries;
o With every third party you have requested us to share your personal data, such as Facebook or other social media, if you have asked us to connect to your account;
o With the accounts created for marketing purposes and managed by the third parties who assist us with our products and services such as the marketing support providers. Examples of such programs are Facebook Business Manager, Facebook Advertising Account, ...
Based on our legitimate interest, we can also share your personal data with third parties who assist us with our products and services. Some examples of third-party activities are hosting web servers, data analysis, marketing support providers and customer service. These companies have access to your personal data, but only when this is strictly necessary to carry out their activities. They may not use your data for other purposes.
Your personal data will not be sold nor rented to third parties.
We may disclose your personal information to maintain our policies, to comply with our legal obligations or in the interests of security, the public interest or law enforcement in any country where we have entities or affiliates. For example, we can respond to a request from a law enforcement agency or regulatory or government agency. We may also disclose information in the context of actual or proposed lawsuits or to protect our property, security, people and other rights and interests.
In the event that the activities of TEN are sold or merged with another company, your information will be disclosed to a potential buyer's adviser and passed on to the new owners of the company. In that case we take the appropriate measures to ensure the integrity and confidentiality of your personal data. However, the use of your personal data remains subject to this policy.
Transfer of your personal data
TEN does not transfer your personal data to third countries outside the European Economic Area.
Cookies may contain person-identifying information. Thanks to cookies, we have information about the use of websites. This information can be analyzed by third parties on our behalf.
a. On our website, we use the following categories of cookies:
Strictly necessary cookies
These cookies are essential to navigate on the website and use the functions offered. Without those cookies, requested services such as remembering your login details can not be delivered.
These cookies remember choices that you make, such as the country from which you visit the website, language selection and search parameters such as size, color or product line. This information can then be used to offer you an experience that better matches your choices and to make a visit more focused and enjoyable. The information that these cookies collect can be anonymised. These cookies can not track your surfing activity on other websites.
Targeting cookies or advertising cookies
These cookies collect information about your browsing habits to better align advertisements with your preferences. They are also used to limit the number of times you see a particular ad and to measure the effectiveness of an advertising campaign. These cookies are usually placed by networks of third-party advertisers. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we call on external companies such as Facebook Advertising & Business Manager, Google AdWords and similar companies or programs to show you more targeted ads when you visit other websites.
Social media cookies
We also use third-party services such as Google Analytics to collect information about visitors to our website. This information is aggregated to determine the number of visits, the average visit duration, the pages viewed, etc. We use this information to measure the use of the website and to improve the content and value of our website. More information about how Google processes your information can be found at www.consumentenbond.nl/internet-privacy/google-en-privacy. If you want to disable Google Analytics in your browser, follow these instructions tools.google.com/dlpage/gaoptout?hl=en.
b. Removal of cookies and more information about cookies
Some cookies are deleted when you close your browser (session cookies). Others remain on your device until they expire or until you remove them from the cache (permanent cookies or tracking code) and ensure that we remember things about you when you visit our website again.
If you want to delete cookies that are already on your computer, consult the help and support function of your internet browser where you will find instructions to find the file or folder where cookies are stored. With most browsers, the help function in the toolbar also provides information about how to prevent your browser from accepting new cookies, what you need to do in order for your browser to notify you when you receive a new cookie or how to completely disable cookies. Please note that if you choose to disable cookies, some personalized services may no longer be available.
By deleting our cookies or disabling future cookies it is possible that certain parts or functions of our website are not accessible.
More information about cookies can be found on www.allaboutcookies.org, or surf to www.youronlinechoices.eu where behavioral advertising and online privacy are explained.
c. Web beacons
Some of our web pages may contain electronic images called "web beacons" (also known as "clear gifs"), allowing us to count the users who visited the pages in question. Web beacons collect only limited information including a cookie number, the date and time the page is displayed and a description of the page on which the web beacon is placed. External advertisers can also place such web beacons. These beacons do not contain identifiable personal data and are only used to monitor the effectiveness of a specific campaign.
6. Rights of the data subjects
You have the right to inspect the information that is kept about you and a copy of the information that we have in our possession. If your personal data have changed, you have the right to ask us to correct, supplement or delete the outdated, incorrect or incomplete information we have about you. You also have the right to limit the processing of your data and to object to the processing of your personal data. You also have the right to receive the personal data that concerns you and that you have provided to a controller, in a structured, current and machine readable format and to forward this data to another controller.
If you have chosen to receive commercial e-mails, new letters, ... from us when you register on the website, you can unsubscribe at any time if you change your mind. We may ask you for verification of your identity to ensure that your request is lawful and that we provide the answer to the person who is entitled to send one of the aforementioned requests and obtain the information. Please note that in certain circumstances provided for by law, we may refuse access to your information or may not be able to comply with your request if we have the right to do so under applicable data protection laws. If you would like more information about the processing of your personal data or if you wish to exercise your rights, please contact us at firstname.lastname@example.org. You have the right to lodge a complaint with the competent supervisory authority (on data protection).
TEN undertakes to ensure the security of your data. We have taken reasonable technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized provision of or unauthorized access to the transmitted, stored or otherwise processed data. You should, however, take into account that the internet is an open system and that we can not guarantee that it is impossible for unauthorized third parties to circumvent these measures or to use your personal data for improper purposes.
This website may contain links to third party websites. TEN is not responsible for the content of those websites and is not responsible for the privacy standards and practices of those third parties. Be sure to read and understand the relevant privacy policies of those third parties and their websites before you accept their cookies and visit their website to ensure that your personal data are adequately protected.
7. Changes to this policy
TEN may amend and update this policy from time to time to ensure that the policy reflects how we process your personal data at a given time. The updated version of this policy will be placed on the same web page and will take effect immediately upon publication. Please return to this web page regularly to ensure that you are always aware of the information we collect and process, how and under what circumstances your data is used and in which cases we share your data with third parties.